Are Artiniq products considered “clean”? +

We focus on performance, not buzzwords. Our certified organic herbal powders are crafted for purity, potency, and results—without compromising safety. No fillers, just purposeful ingredients designed to nourish the scalp and support your natural texture.

What payment methods do you accept? +

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, Afterpay, Zip, and Klarna (where available).

Are your treatments colour-safe? +

Yes. Our herbal powders are gentle and compatible with colour- or chemically-treated hair. Always strand test to ensure compatibility with your unique colour process.

Can I use Artiniq powders with protective styles? +

Yes. They’re a great way to prep your hair before installing braids or weaves. You can also use gentle rinses or tea rinses between installs to maintain scalp comfort and hair health.

Who are your authorised retailers? +

At this time, Artiniq is sold exclusively through our official website: www.artiniq.com. We do not guarantee the authenticity of products sold elsewhere.

Are all products available online? +

Yes. All current products, bundles, and limited editions are available on our website.

Can I return products bought elsewhere on your website? +

No. We only process returns for purchases made directly from www.artiniq.com.

Can I use external discounts or rewards programs on your site? +

Only Artiniq-issued discount codes are accepted at checkout. Third-party programs are not affiliated with us.

Do you offer salon services? +

No, Artiniq is designed for empowered at-home use. We want you to feel confident treating your hair on your own terms.

How are Artiniq powders different from salon treatments? +

Our treatments harness potent herbal actives to strengthen, condition, and protect your hair naturally. There are no synthetic polymers or binding agents just effective plant-based care built for results over time.

How much powder should I use? +

Start with 2– 4 tablespoons or more depending on your hair length, density, and goals. For shoulder-length, medium-density hair, 3 tablespoons is a good starting point.

When should I apply my treatment? +

Apply to freshly cleansed, damp hair before using a conditioner or oil. Clean hair ensures optimal absorption.

How do I mix the powders? +

Use warm to hot water to create a smooth paste. For a more targeted treatment, add aloe vera juice, herbal teas, or a few drops of oil depending on your hair needs.

What’s the best order to use Artiniq powders? +

Start with a cleansing powder like Aritha or Shikakai, follow with your chosen treatment (e.g., Fenugreek, Henna, Amla), and finish with a hydrating powder or light oil rinse.

Why does my hair feel stiff after using Henna or Amla? +

This is temporary and expected. Strengthening herbs naturally contract the cuticle, improving strand integrity. Follow with Fenugreek, Hibiscus, or Aloe Vera to restore slip and softness.

Why do some treatments require two steps? +

Some herbs work best in sequence—like Henna followed by Indigo for hair colouring and tone, or Amla followed by Aloe Vera for strength and hydration. Always complete both steps in the same session for best results.

How do I know which powders are right for me? +

We’ve broken down each product’s function on the product page. You can also take our Herb Match Quiz or reach out to us for a custom recommendation.

How often should I use herbal treatments? +

Use strengthening powders like Henna or Amla every 2–4 weeks. Conditioning powders like Fenugreek or Aloe Vera can be used weekly or more often depending on hair needs.

Do I need to follow with a conditioner? +

Yes, especially after strengthening treatments. A moisture-rich conditioner or leave-in helps restore balance and softness.

Can I use heat with these treatments? +

Yes. Gentle heat like a steamer or heat cap can help improve absorption. Avoid direct heat like blow dryers on dry paste.

Are your powders safe for chemically treated hair? +

Yes. Our powders are non-reactive and safe for most treatments. Henna and Indigo are certified organic and contain no synthetic dyes/ppd. Always patch test if you have a compromised scalp barrier.

Can I use these on a sensitive or itchy scalp? +

Yes. Herbs like Brahmi, Sidr, and Neem are naturally calming. However, please patch test first to confirm personal tolerance.

Can I double-cleanse with your powders? +

Absolutely. Start with a cleansing herb, follow with a softening or treatment powder to rebalance.

Can I mix Artiniq powders with store-bought products? +

Yes, you can. Our blog has mixing guides to help you customise safely.

How long does shipping take? +

Shipping times vary depending on the delivery method selected at checkout and your location. You’ll see estimated timeframes at checkout.

When will my order ship? +

Orders are typically processed within 1–2 business days. During peak periods (such as sales or holidays), please allow for a short delay.

Can I change or update my order after placing it? +

If your order hasn’t been processed yet, we’ll do our best to help. Email us at hello@artiniq.com immediately with your order number and requested change.

My product was damaged in transit. What should I do? +

Email us within 14 days of delivery at hello@artiniq.com with your order number and a photo of the damage. We’ll organise a replacement for you right away.

My order is missing. What do I do? +

Reach out to hello@artiniq.com with your order number. We’ll look into it and assist you as quickly as possible.

Can I cancel my order? +

Once an order is processed, it cannot be cancelled. Please review your cart carefully before confirming payment.

Do you offer express shipping? +

Yes. Express delivery is available and shown as an option at checkout.

Where do you ship? +

We currently ship across Australia and select international locations including New Zealand, the U.S., the U.K., parts of Asia and Africa.

Do you ship to PO Boxes? +

Yes. We ship to Australian PO Boxes and Parcel Lockers.

What’s your return policy? +

We accept returns for unopened, unused items within 14 days of delivery. All returns must be pre-approved and include a return shipping and 10% restocking fee. Refunds may take 5–7 business days after we receive and inspect the return.

How long does it take to process my return? +

Returns are processed within 1–2 business days of receipt (excluding weekends and public holidays). If you’re using your own courier, please send the tracking details to hello@artiniq.com.

What condition must the product be in? +

Products must be returned in original condition sealed, unused, and in original packaging. We reserve the right to reject returns that do not meet these criteria.

Are any items non-refundable? +

Yes. We cannot accept returns or issue refunds for:
> Opened or used products
> Digital products (eBooks, downloads)
> Gift cards
> Sale items marked as “final sale”
> Individual items from a bundle or set
> Free gifts or promotional items
> Items purchased through third-party retailers

Do you offer exchanges? +

We do not offer product exchanges at this time.

How do I start a return? +

To begin a return, visit our returns page and follow the instructions. Returns must be initiated within 14 days of delivery and must be unopened and unused.

Can I use my own courier for the return? +

Yes. If you do, please provide us with tracking information. We recommend using insured and trackable shipping to ensure safe delivery.

What if my product arrives damaged? +

Please email photos and your order number to hello@artiniq.com within 14 days of receiving your parcel. We’ll organise a replacement if the item was damaged in transit.

I had an allergic reaction. Can I return the product? +

Unfortunately, we cannot offer refunds or returns for allergic reactions. We strongly recommend a patch test before full use especially if you have sensitive skin or are new to Ayurvedic herbs.

The product didn’t work for me. Can I get a refund? +

Our products are formulated for results when used consistently and correctly. We do not offer refunds based on individual dissatisfaction or perceived lack of performance. If you need usage advice, reach out to our support team we’re happy to guide you.

Do you charge a restocking fee? +

Yes. A 10% restocking fee applies to all approved returns. Original shipping charges are non-refundable.

Why subscribe? +

Consistency matters—especially for long-term scalp and hair health. Subscribers enjoy 10% off, free standard shipping, and guaranteed priority access to product restocks and limited drops.

Can I manage my subscription? +

Yes. Log into your customer portal to update products, skip deliveries, reschedule shipping dates, or change your address or billing info.

Can I subscribe to more than one product? +

Yes. You can add multiple products to your subscription and manage them all from your dashboard.

How does the subscription work? +

You choose the frequency. We deliver automatically. Subscribers get 10% off, free shipping, and first access to promotions.

Can I pause or skip an order? +

Yes. Log into your customer portal to skip, pause, or reschedule your next order up to 48 hours before your charge date.

Can I cancel my subscription anytime? +

Yes. You can cancel via your customer portal anytime before the next charge date. If you need help, contact hello@artiniq.com.

Can I apply promo codes to a subscription? +

No. Subscription orders are already discounted and promo codes do not apply.

Can I return a subscription item? +

Yes, as long as it’s unopened and within the return window.

Which products are eligible for subscriptions? +

All individual 100g powders and select bundles. Kits and seasonal sets are not subscription-eligible.

Do subscriptions ship express? +

Not at this time. Subscription orders ship via standard delivery.

Will I be notified before a subscription renews? +

Yes. You’ll get a reminder email ahead of each upcoming charge.

How do I update my shipping or payment details? +

Log into your portal and go to “Manage Subscription” to update your billing or shipping information.