Terms of service
Artiniq Terms & Conditions
Last updated: 27th July, 2025
Welcome to www.artiniq.com (“Website”), operated by Artiniq Pty Ltd (ABN: 52758898525) (“Artiniq”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our Website and the purchase of products and services (“Products”). Please read these Terms carefully. By accessing our Website or purchasing Products, you agree to be bound by these Terms. If you do not agree, you must not use this Website.
1. Who May Use the Website
1.1 Eligibility:
You must be at least 18 years old, or the age of majority in your jurisdiction, to use our Website or purchase Products. By using the Website, you represent and warrant that you meet these requirements.
1.2 Jurisdiction:
This Website is operated in Victoria, Australia, and is intended for customers worldwide. If you access the Website from outside Australia, you are responsible for compliance with local laws. While we strive to comply with relevant international standards, you are responsible for ensuring that use of our Products is lawful in your jurisdiction.
2. International Use, Export Controls & Sanctions
Artiniq provides Products and services to customers worldwide, subject to applicable export controls and sanctions laws. We do not ship to countries subject to Australian, US, EU, or United Nations sanctions, and may refuse service if you are a designated or restricted person under such laws. You are solely responsible for ensuring compliance with any local import laws and regulations.
3. Your Account
3.1 Account Creation:
To access some features or purchase Products, you may need to create an account. You must provide accurate, current, and complete information.
3.2 Account Security:
You are solely responsible for activity on your account and must maintain the confidentiality of your password. Notify us immediately at hello@artiniq.com if you suspect unauthorised use.
3.3 Account Termination:
We reserve the right to suspend or terminate your account at our discretion, including for breaches of these Terms.
4. Orders, Pricing, and Payment
4.1 Order Acceptance:
All orders are subject to acceptance by us. Receipt of an order confirmation does not signify our acceptance. We reserve the right to cancel or refuse any order at our discretion (e.g. fraud, bulk purchase, pricing errors).
4.2 Pricing:
Prices on our Website may be displayed in Australian Dollars (AUD), United States Dollars (USD), or your local currency for your convenience. Prices include GST where applicable (for Australian customers), unless otherwise stated. Shipping fees and any applicable taxes or duties will be shown at checkout.
4.3 Payment:
Payment is required in full before orders are processed. We accept credit card, PayPal, and any other methods listed at checkout. Payment information must be valid and you authorise us (and our payment processors) to charge your payment method for the total amount.
4.4 Order Changes & Cancellations:
Once an order is placed, it cannot be modified or cancelled except as required by law or as expressly permitted on our Website.
4.5 Errors and Availability:
We reserve the right to correct any errors in pricing, product descriptions, or availability and to cancel orders arising from such errors.
4.6 Promotional Codes & Gift Cards:
Promotional codes are for single use only, are non-transferable, not redeemable for cash, and subject to their own terms. Digital and physical gift cards cannot be exchanged for cash, resold, or used to buy additional gift cards.
4.7 Currency Conversion & Display
Prices on our Website may be displayed in your local currency for your convenience; however, all orders are processed and charged in United States Dollars (USD) and Australian Dollars (AUD) unless otherwise specified at checkout.
The currency converter uses current exchange rates, which may vary from the rates applied by your bank or payment provider. As a result, the final amount charged to your payment method may differ slightly due to currency conversion and any foreign transaction fees imposed by your provider.
Artiniq is not responsible for any fees or differences in conversion rates applied by your bank or payment provider. Please contact your financial institution for details regarding international purchases.
5. Shipping & Delivery
5.1 Dispatch:
We aim to dispatch orders within 2 business days of acceptance, except as otherwise stated. Delays may occur due to circumstances beyond our control.
5.2 Delivery:
Delivery times provided at checkout are estimates only and not guaranteed. We are not liable for delays caused by carriers or events beyond our control.
5.3 Title & Risk:
Risk in Products passes to you upon delivery to your nominated address. Title passes upon our receipt of full payment.
5.4 Shipping Charges & Duties:
Shipping costs are shown at checkout. International customers are responsible for any import duties, taxes, or fees not included at checkout.
6. Returns, Exchanges & Refunds
6.1 Change of Mind:
You may return unopened, unused products in original packaging within 14 days of receipt for a refund (excluding shipping fees). Return shipping and 10% restocking fee is at your cost.
6.2 Returns Process:
To request a return, check our returns policy here or contact hello@artiniq.com with your order details. Returned goods must be securely packaged; you are responsible for loss or damage in transit.
6.3 Exclusions:
Opened, used, or damaged items, digital goods, final sale, or promotional items cannot be returned unless they are faulty or otherwise required by law.
6.4 Consumer Guarantees:
Our returns policy operates in addition to your rights under the Australian Consumer Law (“ACL”). You may be entitled to a refund, replacement, or repair if the goods are faulty, not as described, or not fit for purpose. If so, contact us as soon as possible.
6.5 Refunds:
Refunds are processed via the original payment method. Shipping fees are non-refundable except where required by law.
6.6 Faulty or Damaged Goods:
If you receive a product that is faulty, damaged, or incorrect, please notify us within 7 days of delivery. We may require photos and proof of purchase.
7. Subscriptions & Automatic Renewals (If Applicable)
If you purchase a subscription, your payment method will be charged at the interval specified. You may cancel your subscription via your account at least 48 hours before the next billing date. Subscriptions are non-refundable except where required by law.
8. Product Use & Safety
8.1 Results Disclaimer:
Results from Artiniq products may vary from person to person. Product descriptions, usage guides, and customer testimonials are provided for informational purposes only.
8.2 Medical Disclaimer:
Information on this Website is not a substitute for medical advice. If irritation occurs, discontinue use and consult a healthcare professional.
8.3 Product Directions:
Always follow usage directions as stated on packaging or our Website. Do not use any product if you are allergic to any of its ingredients.
9. Digital Products
If you purchase digital goods or downloadable content, you are granted a non-exclusive, non-transferable licence for personal use only. Except as required by law, digital products are non-refundable once accessed or downloaded.
10. Intellectual Property
10.1 Ownership:
All content, trademarks, images, product names, packaging, and Website materials are the exclusive property of Artiniq Pty Ltd or its licensors and are protected under Australian and international intellectual property laws.
10.2 Limited Licence:
You are granted a limited, non-transferable, non-exclusive licence to access and use this Website for personal, non-commercial purposes only. Reproduction or use of content for commercial purposes is strictly prohibited without written permission.
10.3 Feedback & Submissions:
By submitting reviews, images, testimonials, or feedback (“User Content”), you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use, reproduce, display, and adapt your content for any purpose (including marketing). You warrant you have the right to provide this content and it does not infringe third-party rights.
We reserve the right, but have no obligation, to review, remove, or edit User Content at our sole discretion.
11. Prohibited Conduct
You must not:
- Violate any applicable laws or regulations.
- Infringe our intellectual property rights or those of others.
- Transmit viruses, malware, or any harmful code.
- Use the Website for fraudulent, abusive, or disruptive purposes.
- Attempt to gain unauthorised access to our systems or interfere with security features.
- Provide false, misleading, or incomplete information.
- Harass, threaten, or harm any other user or Artiniq staff.
12. Third Party Links & Content
Our Website may contain links to third-party sites or resources. We do not control, endorse, or assume responsibility for any content or practices of such sites. Accessing third-party sites is at your own risk.
13. Privacy, Cookies & Tracking
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Website, you agree to our Privacy Policy and consent to our use of cookies and similar tracking technologies as described therein.
[Priacy Policy]
If you are located in the EU/UK, you may be prompted to provide cookie consent in accordance with applicable law.
14. Website Uptime & Maintenance
While we strive to keep our Website available at all times, we do not guarantee uninterrupted or error-free access. The Website may be unavailable from time to time due to scheduled maintenance, technical issues, or events beyond our control. We are not liable for any disruption or loss arising from downtime.
15. Disclaimers & Limitations of Liability
15.1 General Disclaimer:
Your use of our Website and Products is at your own risk. Except as required by law, Artiniq makes no warranties or guarantees about the accuracy, reliability, or completeness of Website content or the performance of our Products.
15.2 Australian Consumer Law:
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the ACL or any other law that cannot lawfully be excluded or limited.
15.3 Limitation of Liability:
To the maximum extent permitted by law, our aggregate liability for any claim relating to these Terms, your use of the Website, or purchase of Products is limited to AUD $100 or the amount paid by you for the relevant Products, whichever is greater. We are not liable for any indirect, incidental, punitive, or consequential damages except as required by law.
15.4 No Medical Advice:
Nothing on this Website constitutes medical or healthcare advice. Always consult a qualified healthcare provider if you have questions about any medical condition.
16. Indemnification
You agree to indemnify, defend, and hold harmless Artiniq, its directors, employees, agents, and affiliates from and against all claims, liabilities, damages, losses, costs, and expenses arising from your breach of these Terms, misuse of the Website or Products, or violation of any law or third-party right.
17. Complaints, Disputes & Arbitration
17.1 Complaints:
If you have a concern or dispute, please contact us first at hello@artiniq.com. We aim to resolve issues promptly and fairly.
17.2 Dispute Resolution:
If your issue is not resolved, either party may escalate the matter via mediation or arbitration in accordance with the laws of Victoria, Australia. Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief.
17.3 Class Actions:
To the extent permitted by law, you agree to bring claims only in your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
18. Wholesale, Affiliates & Ambassador Programs
Separate terms apply to wholesale, affiliate, or ambassador programs. Please refer to the relevant program documentation or contact us for more information.
19. Notices
All notices required under these Terms (including legal notices) should be sent to our registered business address or support email. Notices are deemed received upon confirmation of delivery.
20. Miscellaneous
20.1 Changes to Terms:
We may update these Terms from time to time. Any changes will be posted on this page and will take effect immediately unless stated otherwise. Your continued use of the Website constitutes your acceptance of the updated Terms.
20.2 Severability:
If any part of these Terms is deemed invalid or unenforceable, the remaining provisions remain in full force.
20.3 Waiver:
No waiver of any term is deemed a further or continuing waiver unless expressly stated in writing.
20.4 Entire Agreement:
These Terms constitute the entire agreement between you and Artiniq regarding use of the Website and purchase of Products, and supersede all prior communications.
20.5 Governing Law:
These Terms are governed by the laws of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
20.6 Force Majeure:
We are not liable for delays or failures caused by events outside our reasonable control, including natural disasters, acts of government, strikes, or failures of telecommunications.
21. Marketing Communications, Email & SMS
21.1 Consent:
By providing your email address and/or phone number at checkout, by creating an account, or by subscribing via our Website, you consent to receive marketing emails and (if applicable) SMS communications from Artiniq regarding our products, promotions, updates, and news. You may withdraw your consent at any time.
21.2 Opt-Out:
You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in every email. For SMS marketing (if used), you may opt-out by replying STOP (or as instructed in the message). Transactional and account-related emails will still be sent as necessary.
21.3 Third-Party Marketing:
We do not sell or rent your personal information to third parties for their own marketing purposes. For more details, see our [Privacy Policy].
22. Notice to United States Customers (including California Residents)
22.1 US Consumer Rights:
If you are a United States resident, you may have additional rights under applicable US laws, including the right to request access to or deletion of your personal information that we hold.
22.2 California Consumer Privacy Act (CCPA):
If you are a California resident, you have specific rights under the California Consumer Privacy Act (“CCPA”), including:
- The right to know what categories and specific pieces of personal information we collect about you;
- The right to request that we delete your personal information, subject to legal exceptions;
- The right to opt-out of any “sale” of your personal information (Artiniq does not sell your information for monetary value);
- The right not to receive discriminatory treatment for exercising any of your rights under the CCPA.
To exercise your rights, please contact us at support@artiniq.com with your request. For more information about your privacy rights and how we collect, use, and protect your information, please see our Privacy Policy.
23. Contact Us
For any questions or concerns regarding these Terms or your order, contact:
Email: hello@artiniq.com
Last updated: 27th July, 2025