Privacy Policy

Artiniq Privacy Policy
Effective Date: 27th July, 2025

Artiniq Pty Ltd (ACN: 52758898525) (“Artiniq”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you interact with www.artiniq.com (“Site” or “Website”), our products, services, or communications, or otherwise engage with us.
By using our Website or providing us with your personal information, you consent to this Privacy Policy. If you do not agree, please do not use our Website or services.

1. Who We Are
Artiniq is an Australian-based brand located in Burwood, Victoria, Australia. We sell and ship our products worldwide.
Contact Details:
Email: hello@artiniq.com

2. Scope of This Privacy Policy
This Privacy Policy applies to all users of our Site worldwide, regardless of location. However, privacy laws vary by country. If you are accessing our services from a region with privacy laws that differ from Australian law, please note your data will be processed and stored in Australia. We take appropriate safeguards for cross-border transfers as required by law.

3. What Information We Collect
We may collect the following types of information:

3.1 Personal Information

  • Contact Details: Name, email, phone, billing and shipping addresses
  • Account Credentials: Username and password (if account created) 
  • Payment Information: Payment method details (credit card, PayPal, etc.) processed securely by our payment gateways; we do not store full payment card data 

3.2 Transactional Information

  • Details of purchases, returns, refunds, and related order data

3.3 Technical/Usage Information

  • IP address, browser type, operating system, device identifiers
  • Log data: date/time of visits, pages viewed, links clicked, and actions on our Site
  • Cookies and similar technologies (see Section 7)

3.4 Communications

  • Any correspondence between you and us (emails, chat, phone, support requests)

3.5 User-Generated Content

  • Product reviews, testimonials, images, or content you submit via the Website or social media

3.6 Sensitive Information

  • We do not intentionally collect sensitive information (e.g., health data) unless provided voluntarily (such as product feedback about allergies). If you provide such information, you consent to its use as described in this Policy.

4. How We Collect Your Information
We collect information:

  • Directly from you (account creation, orders, forms, surveys, communications)
  • Automatically through your use of our Website (cookies, analytics)
  • From third parties (payment processors, marketing partners, if you consent)

5. How We Use Your Information
We use your information for the following purposes:

  • To Provide Our Services: Process and fulfil orders, ship worldwide, manage accounts, and provide confirmations/invoices
  • To Improve and Personalise Your Experience: Payment method details (credit card, PayPal, etc.) processed securely by our payment gateways; we do not store full payment card data 
  • To Communicate With You: Send updates on orders, shipping, account, or respond to your inquiries, and send marketing communications (where permitted; you can opt out at any time). 
  • For Security and Fraud Prevention: Detect, prevent, or investigate fraud, security breaches, and unauthorised activity.
  • To Comply With Legal Obligations: Tax, accounting, and other regulatory requirements 

6. Legal Bases for Processing (for EEA/UK/Other Regions)
We process your personal information under one or more of the following legal bases:

  • Consent: Where you have provided consent (e.g., marketing)
  • Contractual Necessity: To fulfil a contract (e.g., order fulfilment)
  • Legal Obligation: Compliance with laws or regulations
  • Legitimate Interests: To improve our business, prevent fraud, and enhance your experience (balanced with your rights)

7. Cookies and Other Tracking Technologies
We use cookies and similar technologies to:

  • Recognise you and your device
  • Remember preferences and settings
  • Understand which pages/features are popular and how users navigate our Site
  • Deliver relevant content and advertising

Types of Cookies We Use:

  • Essential Cookies: Necessary for Site functionality (e.g., shopping cart)
  • Analytics Cookies: Help us understand usage and improve performance (e.g., Google Analytics)
  • Advertising Cookies: Deliver relevant ads, track performance, and measure effectiveness

You can control or delete cookies through your browser settings or our Site’s cookie tool (where applicable). Disabling some cookies may affect Site functionality.

8. Marketing Communications

  • By providing your contact details, you consent to receive marketing emails, newsletters, or SMS from Artiniq (where permitted by law).
  • You may opt out at any time by clicking “unsubscribe” in emails or replying STOP to SMS. Transactional communications may still be sent.

9. How We Share Your Information
We may share your information as follows:

9.1 Service Providers

  • Payment processors, shipping companies, email providers, and IT/cloud vendors who assist in our operations.
  • These providers use your data only to perform services on our behalf and under strict confidentiality.

9.2 Business Transfers

  • If we are involved in a merger, acquisition, asset sale, or other transaction, your information may be transferred as part of that process. We will notify you of significant changes in ownership.

9.3 Legal and Regulatory Disclosure

  • Where required by law or government authorities, to enforce our agreements, or protect rights, safety, or property

9.4 With Your Consent

  • With other third parties only if you have provided explicit consent

We do not sell or rent your personal information to third parties for their own marketing or advertising purposes.

10. International Data Transfers
We may transfer your personal information to, and process it in, Australia or other countries where our service providers operate. Some jurisdictions may not have the same data protection laws as yours; we take steps to ensure appropriate safeguards are in place.
If you are in the EEA, UK, or similar regions, we use safeguards such as standard contractual clauses for cross-border transfers.

11. Data Retention
We retain your information only as long as necessary to fulfil the purposes described in this Policy, or as required by law, tax, or accounting requirements. When no longer required, your data will be securely destroyed or anonymised.

12. Security Measures
We use reasonable administrative, technical, and physical safeguards to protect your personal information, including:

  • SSL encryption for data transmission
  • Regular software updates and vulnerability assessment
  • Access controls and data minimisation practices

Despite our efforts, no method is 100% secure; we cannot guarantee absolute security.

13. Children’s Privacy
Our Site is not intended for use by individuals under the age of 16 (or as required by local law). We do not knowingly collect personal information from children. If you believe a child under 16 has provided us personal data, contact us so we can remove it.

14. Your Rights and Choices
Depending on your location, you may have rights to:

  • Access: Obtain a copy of your personal data
  • Rectification/Erasure: Correct or delete your personal data
  • Restriction/Object: Restrict or object to processing
  • Withdraw Consent: Where processing is based on consent
  • Data Portability: (for EU/UK) Request a copy in a structured, commonly used, machine-readable format

To exercise your rights, email hello@artiniq.com. We may need to verify your identity.

15. Third-Party Websites
Our Site may contain links to third-party websites, plug-ins, or services. We do not control their privacy practices and encourage you to read their policies before providing personal information.

16. Changes to This Privacy Policy
We may update this Policy from time to time. Changes will be posted on this page and the “Effective Date” updated. Please review this Policy periodically.

17. Contact Us
For questions, concerns, or privacy requests, contact:

Email: hello@artiniq.com
Mailing Address: 1/16 McCubbin Street, Burwood VIC 3125, Australia

We will address your inquiry promptly.

18. Additional Regional Disclosures

18.1 California Privacy Notice (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act:

  • Right to know what personal info we collect, use, and disclose
  • Right to request deletion of your data (subject to exceptions)
  • Right to opt out of the “sale” of your data (Artiniq does not sell personal data for monetary value)
  • Right not to be discriminated against for exercising your rights

To exercise CCPA rights, email hello@artiniq.com.

18.2 EU/UK GDPR Notice
If you are in the EU/UK, you have rights as outlined in Section 14. We process your data on the bases described in Section 6.
To exercise GDPR rights, email hello@artiniq.com.

19. Complaints
If you believe we have breached your privacy rights, please contact us first so we can resolve your concern.
Australian residents may also contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/

Effective Date: 27th July, 2025